How to Lodge Grievance on Your Pension Related Problems in PG Portal

Here’s a step-by-step How-to Guide for filing a pension-related grievance on the Pensioners’ Grievance Portal (PG Portal)–

1. 📌 What Is the PG Portal / CPGRAMS?

The Centralized Pension Grievances Redress and Monitoring System (CPGRAMS), also known as the PG Portal, is a 24×7 web platform run by the Department of Pension & Pensionsers’ Welfare. It allows pensioners to lodge & track pension-related grievances online to Central or State government departments (pgportal.gov.in).

2. ✅ Before You Begin: What You Need to Lodge a Grievance

• A valid email address and mobile number.
• Pension-related details: PPO number, type of pension, office from which it is disbursed.
• A clear description of the problem and any supporting documents (salary slips, pension refusal letters, medical bills, etc.) .

3. 🧭 Step-by-Step: Lodge a New Grievance

1. Visit the website: Go to .
2. Click “Lodge Your Grievance” under the Pensioners section.
3. Choose the type of pensioner (central government, defence, state, etc.) and click Continue .
4. Complete the grievance form:
   • Select Category: e.g., “Delay in Payment,” “Non-receipt of arrears,” “Revision not processed.”
   • Fill out personal details (name, address, contact).
   • Provide pension details: PPO number, office name.
   • Describe the grievance clearly.
5. Upload supporting documents, if any.
6. Submit the form and note the Registration Number generated—you’ll need this to track your grievance

4. 🔄 After Submission: Tracking and Follow-Up

• Use “View Grievance / Appeal Status” on the portal. Enter your Registration Number to check its status (pgportal.gov.in).
• Status codes explained (esmcorner.com):
  • Pending – grievance received but not yet acted on.
  • Under Process – grievance being examined.
  • Closed – resolved and completed.
  • Reopened – reopened by you for further action.
  • Appeal – escalated after a poor resolution.

5. ⏰ What’s the Expected Timeline?

• Central Government grievances: 60 days from receipt.
• State Government grievances: 90 days
• Appeals (if filed): 45 days
• Uploaded by authorities within 3 days of receipt

6. 📝 Further Options: Appeals and Feedback

• If dissatisfied with the resolution, click “Appeal”, provide reasons, and optionally upload documents .
• Once final action is taken, rate your experience via “Feedback” (options: Excellent, Good, Average, Poor). Choosing “Poor” enables filing an appeal too.

7. 📇 Contact & Support Details

• For help, portal provides a Contact Us section with email & phone numbers .
• Technical support and policy oversight by DARPG / Dept of Pension & Pensionsers’ Welfare (doppw.gov.in):
  • 📧 Email: pgportal‑darpg@nic.in
  • ☎️ Phone: 011‑24695357, 011‑24695358

8. 💡 Tips for a Faster Resolution

• Be clear and concise in your description.
• Attach relevant proofs/documents right away.
• Track your grievance regularly through “View Status.”
• If no action after 60 days (or 90 days for state), consider reopening or appealing.
• Use the Nodal Officer contact info (available after login) for direct follow-up.

✅ Summary at a Glance

By following this structured approach, you can ensure your pension-related grievances are filed correctly and resolved efficiently.