Unfair Accountability: Why ECHS Beneficiaries Deserve Transparency And Protection

The Ex-Servicemen Contributory Health Scheme (ECHS) was established to honor the service of our veterans by ensuring they and their families receive accessible, quality healthcare. But today, many ECHS beneficiaries find themselves in a troubling situation—being held accountable for the misuse of their ECHS cards, even when they have no control over how these cards are used at empanelled hospitals. Let’s take a closer look at the issue and why it demands urgent reform.

The Problem: No Access, No Control—Yet Full Responsibility

Currently, ECHS beneficiaries can only view bills processed through ECHS polyclinics. They have no visibility into the billing done by empanelled hospitals, where most of the high-value medical procedures take place. This lack of access creates a major transparency gap.

In many documented cases, ECHS cards have been misused without the knowledge of the beneficiary. These fraudulent transactions often happen due to collusion between corrupt officials and empanelled hospitals—yet the responsibility is unfairly placed on the beneficiary. How can someone be expected to prevent fraud if they aren’t even allowed to see the transactions taking place in their name?

Forgery and Misuse: A Dangerous Loophole

Empanelled hospitals are required to obtain the signature of beneficiaries and copies of their ECHS and Aadhaar cards when billing for OPD (Outpatient) and IPD (Inpatient) services. But what if these protocols are not followed?

There’s a growing concern that some empanelled hospitals may be using forged or unauthorized signatures to process bills—without the knowledge or consent of the actual beneficiary. When such misuse goes undetected, it not only affects the integrity of the system but puts the reputation and rights of the beneficiaries at risk.

What Needs to Change: Transparency, Access, and Accountability

To address these issues, the Director of Vigilance and the Managing Director of Central Organisation ECHS should consider the following steps:

Real-Time Access to Billing Data:
Beneficiaries should be given digital access to all billing details, including those processed at empanelled hospitals. This will allow them to monitor and verify the use of their ECHS cards.
Mandatory Self-Declarations from All Officials:
Just as beneficiaries are required to submit declarations when applying for ECHS cards, similar self-declarations should be obtained from officials at ECHS polyclinics, regional centres, and empanelled hospitals. This step would promote accountability and deter unethical practices.
Strict Enforcement of Billing Protocols:
Random audits, biometric verification, and digital trail tracking could help ensure that empanelled hospitals are strictly following billing procedures.

A Fair System Protects Its People

ECHS beneficiaries—our veterans and their families—should never be held liable for fraud they have no power to prevent. They deserve a system that empowers them, protects them, and holds the actual wrongdoers accountable.

The call for reform is not just about fixing a process—it’s about upholding justice and restoring trust in a system designed to care for those who served the nation.

Let’s raise awareness and push for the transparency our veterans deserve. Share this post if you believe in fair treatment for ECHS beneficiaries.