Canteen Stores Dpartment – in service for Defence Personnel.
CSD – Canteen Stores Department used to provide dedicated service for serving and retired personnel of all three wings of the Indian Armed Forces. With changing environment, CSD has also changed mode of operation and now the AFD items can be purchased tdhrough online only. Yes, TV, Fridge, Car, Washing machine etc (AFD) now can be booked through online mode and dedicated Portal of CSD India has been launched by the Ministry of Defence. The items can be ordered using credential created base on identity of Armed Forces. Once the item is seleccted, you need to make payment online.Best Electronic items for you and to Gift one
How to Order CSD items Online and make online payments
Link for online purchase of afd items : https://afd.csdindia.gov.in
Payment Gateway integrated with AFD CSD Portal supports following modes of Payment
- Credit/Debit Card
- Net Banking
- Bank Transfer
In case you choose Bank Transfer mode, Please download the e-challan generated by the Payment Gateway that will be mentioning the virtual Account number, IFSC code and the exact amount to be deposited by NEFT/RTGS.Virtual Account Number generated in e-challan is a 16 digit account number with first 9 digits remaining same as 222333154xxxxxxx . Kindly check official website of CSD before proceeding payment.
You can take a print out of the e-challan to your bank and request Bank to do NEFT/RTGS exactly as per details mentioned on the e-challan. Please note that each e-challan payment is valid only for one transaction and if amount remitted is not as per what is mentioned on the e-challan, Payment Gateway will reject that transaction and you will get a refund back in your bank account.
Only for loan cases, loan Payment can be made by direct bank transfer into bank account of CSD HO wef 15th May 2021.
- Refere official website of CSD for bank details
Beneficiary needs to upload UTR details of loan payment made in CSD HO bank account. And balance amount would need to be paid online by the beneficiary from his/her own account using the payment gateway.
Similarly, if cost of the AFD item is above 10 Lakhs (and even though no loan has been taken), beneficiary would be given an option to split the payment into 2 online payments to overcome the limitation put by SBI on the maximum amount that can be transacted through net banking.
Some important questions on the operating proccedure of CSD
What is the periodicity of other AFD purchases?
Once in four years.
Is there any minimum service requirement as in car for other AFD items?
No, all category of canteen smartcard holders as stated above are entitled to purchase other AFD items irrespective of service period.
Who all are entitled for other AFD (Two Wheeler, Fridge, Washing Machine, T.V, AC) items?
Following category of canteen smartcard holders are authorised for other AFD items:-
(a) Serving Armed Forces personnel.
(b) Retired Armed Forces personnel.
(c) Serving Defence Civilians.
What is the latest policy on purchase of four wheeler through CSD?
|S No.||Pay Band||Cost||Periodicity|
|(a)||Pay Level 3A to 6 (including Retired) & Widows (As applicable)||Rs. Six Lakhs|
|First car in service and Second car after Retirement. First car afterFive Yearsof service. Gap between purchase of Two cars to beEight years. For Widows, if the late husband had purchased a car each while in service and after retirement then the widow will not be eligible to buy a car. In case late husband had purchased only one car while in service, then widow can buy one car through CSD after a gap ofEight yearfrom the date of last purchase.|
|(b)||Pay Level 7 to 9 (including Retired) and Widows as applicable||Rs.Seven Lakhs excluding taxes||First car as an OR, second car on promotion as JCO and thrid car after retirement. First car after Five year of service. Gap between purchase of Two cars to beEight years. For Widows, if the last husband had purchased a car each while in service as well as after retirement then the widow will not be eligible to buy a car. In case late husband had purchased car (s) only while in service, then widow can buy one car through CSD after a gap ofEight yearsfrom the date of last purchase.|
|(c)||Pay Level 10-18 (Including Retired) and Widows (as applicable||Rs.15 Lakhs|
|Once in Eight years|
|(d)||Serving Civilian Officers (Paid out of Defence Estimates) in Pay Level 11 to 18)||Rs.15 Lakhs|
|Once in Eight years|
Why can’t I pay through Payment Gateway/ Online Payment when I have opted for a loan?
For loan the only payment option is direct transfer because the payment gateway will accept only full payments.
Dealer Price is filled but still the error is showing, “Billing dealer price is required filed. ”?
The “Dealer Price” has to be exactly the same as the “Net price to be Paid”.
Can I change the pre-filled details in checkout form?
No, all these details are picked from the registration form that the user filled while registration. Please contact the helpdesk for further query.
Can I buy a second car from AFD within 5 years of buying the first car, if I transfer the first one to my family member’s name?
No, the car cannot be transferred before completing 5 years of purchase.
When can I buy the same category product again?
Any product of the same kind can only be bought once in a specified period. Kindly contact CS Directorate for more information.
Why do I get this alert, “You are not entitled to purchase the selected car”?
There are three entitlement categories(Officers, JCO, OR) and every category has a different allowance. If any user is getting the above said message then the user must choose a different product of lower value within their allowed limit.
What if I forget my login password?
You can reset your password using “lost your password” on login page.
Why can’t I login after registration? Or Why my login details are invalid after registration?
Users will be notified on registered email address after administrator’s approval. Login account will remain invalid till approval.
Why do I get this alert, “Email already exists”?
There is an username that is already registered with the same email id.
Why do I get this alert, “User Name already exists”?
The username entered has already been registered. Please choose different username.
Why do I get this alert, “Chip Number already exists”?
There are high chances that you already have username registered with the same Chip Number. Please contact the helpdesk at 0120-4699923.
Why do I get this alert, “Grocery Card ID already exists”?
There are high chances that you already have username registered with the same Grocery Card ID. Please contact the helpdesk at 0120-4699923.
- Grocery Card/ Canteen Card
- Beneficiary Mobile Number
- PAN Card