Here’s a step-by-step How-to Guide for filing a pension-related grievance on the Pensioners’ Grievance Portal (PG Portal)–
1. 📌 What Is the PG Portal / CPGRAMS?
The Centralized Pension Grievances Redress and Monitoring System (CPGRAMS), also known as the PG Portal, is a 24×7 web platform run by the Department of Pension & Pensionsers’ Welfare. It allows pensioners to lodge & track pension-related grievances online to Central or State government departments (pgportal.gov.in).
2. ✅ Before You Begin: What You Need to Lodge a Grievance
- A valid email address and mobile number.
- Pension-related details: PPO number, type of pension, office from which it is disbursed.
- A clear description of the problem and any supporting documents (salary slips, pension refusal letters, medical bills, etc.) .
3. 🧭 Step-by-Step: Lodge a New Grievance
- Visit the website: Go to .
- Click “Lodge Your Grievance” under the Pensioners section.
- Choose the type of pensioner (central government, defence, state, etc.) and click Continue .
- Complete the grievance form:
- Select Category: e.g., “Delay in Payment,” “Non-receipt of arrears,” “Revision not processed.”
- Fill out personal details (name, address, contact).
- Provide pension details: PPO number, office name.
- Describe the grievance clearly.
- Upload supporting documents, if any.
- Submit the form and note the Registration Number generated—you’ll need this to track your grievance
4. 🔄 After Submission: Tracking and Follow-Up
- Use “View Grievance / Appeal Status” on the portal. Enter your Registration Number to check its status (pgportal.gov.in).
- Status codes explained (esmcorner.com):
- Pending – grievance received but not yet acted on.
- Under Process – grievance being examined.
- Closed – resolved and completed.
- Reopened – reopened by you for further action.
- Appeal – escalated after a poor resolution.
5. ⏰ What’s the Expected Timeline?
- Central Government grievances: 60 days from receipt.
- State Government grievances: 90 days
- Appeals (if filed): 45 days
- Uploaded by authorities within 3 days of receipt
6. 📝 Further Options: Appeals and Feedback
- If dissatisfied with the resolution, click “Appeal”, provide reasons, and optionally upload documents .
- Once final action is taken, rate your experience via “Feedback” (options: Excellent, Good, Average, Poor). Choosing “Poor” enables filing an appeal too.
7. 📇 Contact & Support Details
- For help, portal provides a Contact Us section with email & phone numbers .
- Technical support and policy oversight by DARPG / Dept of Pension & Pensionsers’ Welfare (doppw.gov.in):
- 📧 Email: pgportal‑darpg@nic.in
- ☎️ Phone: 011‑24695357, 011‑24695358
8. 💡 Tips for a Faster Resolution
- Be clear and concise in your description.
- Attach relevant proofs/documents right away.
- Track your grievance regularly through “View Status.”
- If no action after 60 days (or 90 days for state), consider reopening or appealing.
- Use the Nodal Officer contact info (available after login) for direct follow-up.
✅ Summary at a Glance
Step | Action |
---|---|
1 | Visit portal & click “Lodge Grievance” |
2 | Fill form, select pensioner type |
3 | Provide details & upload documents |
4 | Submit & note registration number |
5 | Track status & follow timelines |
6 | Appeal or give feedback if needed |
7 | Contact support for help |
By following this structured approach, you can ensure your pension-related grievances are filed correctly and resolved efficiently.