SAMBANDH : Helping hand for Exserviceman

Life without WhatsApp can not be imagined in this era. Information exchange with problem solving solutions for Exserviceman has been offered by Veterans Directorate which will provide you complete solutions of your query/problems related to SPARSH Pension, CSD, ECHS, KSB Welfare Schemes and Grievance redressal through WhatsApp. It works with AI assisted helping hand for veterans and family pensioners/widows. Using these simple steps you may use SAMBANDH Chat boat facility through your mobile device on WhatsApp.

Step-1 : Scan the QR Code below or Click the SAMBANDH link here. You will be re-directed to WhatsApp account of SAMBANDH.

Step – 2 : Type Hi and you will get a pdf document containing terms and conditions. Read this and press I Accept.

Step 3 : You will be asked your preferred language to use SAMBAND Chat Boat service on WhatsApp. Once you press on English / Hindi , you will get the list of service includes

SPARSH & Pension issue
ECHS
Welfare Grants/Claims
CSD
Advisories
FAQ
Grievance/Query Regn
Exit

Step 4 : Now you may choose any option based on your requirement. You will get appropriate information on the matter with further interaction with the chat boat .

What is Chat Boat SAMBANDH

CHATBOT SAMBANDH was launched by COAS as part of Army Day 2024 on 11 Jan 2024.
SAMBANDH aims to keep the relationship between the retired and the organisation vibrant and meaningful.
SAMBANDH is in collaboration with Meta is global first, where WhatsApp is being used as a welfare platform.

Terms and Conditions for SAMBANDH

“We take your privacy seriously, and we want you to understand how we collect, use, and protect your personal information. SAMBANDH is designed to provide general information and support on various topics related to Veterans & Next of Kin (NoK) and their well-being. However, please note that the information provided by the chatbot is intended to provide awareness on relevant matters. For any specific issue please contact our helpline numbers mentioned in SAMBANDH. Info provided in SMABANDH is no substitute for specific professional advice on a given matter.

Please be aware that SAMBANDH is an automated system, and it may not always provide 100%accurate information. While we strive to provide accurate information, we cannot guarantee the accuracy, completeness, or timeliness of the information provided on a specific issue by SMABANDH, for which please use our helpline or register a grievance using the link provided in ‘Register Grievance’ menu option or ‘Ask a Question’ under Query option. We may collect personal information, such as your name, mobile number, email address and address when you interact with SAMBANDH.

We will only use this information for the purposes of providing support and responding to your inquiries. We will not share your personal information with third parties unless we have your consent or are required by law to do so. By using our website and interacting with SAMBANDH, you agree to the terms of this Privacy Notice and Disclaimer. If you have any questions or concerns about our privacy practices, please contact us at veteranscell-army@nic.in”