The Indian Ministry of Defence has launched an integrated pension management system called SPARSH (System for Pension Administration – Raksha). This digital initiative, led by the Principal Controller of Defence Accounts (Pensions), aims to streamline and modernize pension disbursement for defence pensioners, ensuring transparency, efficiency, and accountability. Approx 33 lakh defence pensioners are getting pension through SPARSH.
What is SPARSH?
SPARSH is a comprehensive online pension disbursement platform developed for the Indian Armed Forces’ retirees. It centralizes the entire lifecycle of a pensioner—from initiation to disbursement and grievance redressal—under a single digital umbrella.
Key Features of SPARSH
- 💻 Single Window Platform: Everything from pension sanction, processing, payment, and support happens through one portal.
- 📞 Call Centre Support: Dedicated helpline numbers and officer contact points are available for direct assistance.
- 📍 Centralized Office: Managed by the PCDA (Pensions), Prayagraj.
- 🌐 Online Access: Pensioners can access services via the portal https://sparsh.defencepension.gov.in.
- 📬 Postal Communication: Physical letters and documents can be sent to:
Principal Controller of Defence Accounts (Pensions)
Draupadi Ghat, Near Sadar Bazar, Prayagraj, Uttar Pradesh – 211014.
SPARSH Helpline and Contact Points
To assist pensioners effectively, the following contact resources are active:
| Contact Person / Department | Email Address | Contact No. / Info |
| SPARSH Call Centre / OIC DPCC | helpdesk-sparsh@defencepension.gov.in | 1800 180 5325 (Toll-Free) |
| offr.record@gov.in | ||
| Dr. Km. Gurpreet Kaur (CDA) | cda-albd@nic.in / drgurpreetkaur.dad@gov.in | |
| Himanshu Tripathi (CDA) | himanshutripathi.dad@hub.nic.in | |
| PCDA Secretariat, Prayagraj | secttpcdap@gmail.com | |
| Lt Col Ranjan (Liaison Officer) | – | 73930 73973 |
| Mr. Rajesh Sharma | – | 94157 16071 / 79056 92275 |
| DLC & Pension Liaison Cell | liaison.1986@gov.in / dplc1pcdap@gmail.com |
Service Timings
🕘 Operating Hours: 9:30 AM – 6:00 PM
📅 Working Days: As per government calendar
Why SPARSH Matters
- Minimizes Human Errors: Automated system reduces delays and calculation mistakes.
- Eliminates Middlemen: Direct communication between pensioner and defence pension authorities.
- Grievance Redressal: Faster and more accountable resolution of issues.
- Access for All: Simplified for use by both tech-savvy and rural pensioners with offline help support.
Conclusion
SPARSH is a forward-looking initiative designed to bring India’s defence pension system in line with 21st-century expectations. With robust infrastructure, direct support, and digital ease-of-access, it empowers pensioners and reinforces the government’s commitment to its veterans. For support, visit: https://sparsh.defencepension.gov.in
