The Kendriya Sainik Board (KSB) provides various welfare schemes and financial assistance facilities for Ex-Servicemen (ESM), their widows and eligible dependants. To make these services easier to access, an Interactive Voice Response System (IVRS) has been installed at the KSB Secretariat.
Through this telephone-based system, eligible beneficiaries can obtain information about the Prime Minister’s Scholarship Scheme (PMSS), welfare schemes, renewal applications and application status without necessarily speaking to a customer care representative.
According to the KSB notice, the helpline is available 24 hours a day, seven days a week.
KSB IVRS Helpline Number: 011-26717987
This article explains the complete process of using the KSB IVRS facility, including the telephone menu options relevant to veterans, widows and their families.
1. KSB IVRS Helpline: Important Details
| Particulars | Details |
| Organisation | Kendriya Sainik Board (KSB) |
| Helpline number | 011-26717987 |
| Helpline availability | 24 hours a day, 7 days a week, as stated in the notice |
| Language options | English and Hindi |
| Scholarship services | New PMSS application, renewal and application status |
| Welfare services | Education assistance, marriage assistance, distress assistance, home loan interest subsidy and other schemes |
| Customer care operator | Press 7 |
2. How to Use the KSB IVRS Helpline
Follow these steps to access the required information.
Step 1: Dial the KSB helpline
Call 011-26717987 from your telephone.
Step 2: Select your preferred language
- Press 1 for English.
- Press 2 for Hindi.
Step 3: Enter your service number
When prompted by the system, enter your service number without the suffix (the last character), as instructed in the KSB notice.
Enter the number carefully to access the relevant services.
Step 4: Select the required category
- Press 1 for PMSS (Prime Minister’s Scholarship Scheme).
- Press 2 for Welfare Schemes.
Step 5: Select the relevant service
Follow the voice instructions and press the number corresponding to your requirement.
Important tip: The notice states that you can press the # key after an input to speed up the process.
3. KSB IVRS Menu for Prime Minister’s Scholarship Scheme (PMSS)
The Prime Minister’s Scholarship Scheme supports eligible students belonging to specified categories of Armed Forces and other eligible beneficiaries under the applicable scheme rules.
The KSB IVRS provides the following PMSS-related options.
| IVRS Option | Service |
| Press 1 | New PMSS application |
| Press 2 | PMSS renewal application |
| Enter the last six digits of the application number when prompted | Check application status |
How to Check PMSS Application Status
If you have already submitted your PMSS application, you can use the IVRS to check its status.
- Dial 011-26717987.
- Select English or Hindi.
- Enter your service number without the last character, as instructed.
- Press 1 for PMSS.
- Follow the system instructions for application status.
- Enter the last six digits of your application number when prompted.
Keep your application number available before calling to avoid unnecessary delays.
Students and parents should also ensure that the information submitted in the scholarship application is correct and that all required documents have been uploaded through the prescribed process.
4. KSB IVRS Menu for Welfare Schemes
Ex-Servicemen and eligible widows can use the Welfare Schemes menu to access information about different financial assistance programmes.
After dialling the helpline and completing the initial steps, press 2 for Welfare Schemes.
The menu options listed in the KSB notice are explained below.
| IVRS Option | Welfare Scheme / Service |
| Press 1 | Financial assistance for education of children and widows of ESM |
| Press 2 | Financial assistance for marriage of daughters and widows of ESM |
| Press 3 | Financial assistance for ESM and widows facing distress or extreme poverty |
| Press 4 | Interest subsidy on home loan |
| Press 5 | Other welfare schemes |
| Press 6 | Welfare renewal schemes |
| Enter the last six digits of the application number when prompted | Check application status |
A. Financial Assistance for Education
This option is relevant to eligible children and widows of Ex-Servicemen seeking educational assistance under applicable KSB welfare schemes.
Applicants should check the relevant scheme guidelines for eligibility, income limits, required documents, application deadlines and assistance amounts.
B. Financial Assistance for Marriage
Eligible beneficiaries can use this menu to obtain information about financial assistance related to the marriage of daughters and widows of Ex-Servicemen, subject to the conditions of the applicable scheme.
Applicants should confirm the current eligibility requirements and documentation before submitting an application.
C. Financial Assistance for Distressed Ex-Servicemen and Widows
Ex-Servicemen and widows experiencing severe financial hardship can use this option to access information about the relevant welfare assistance.
Eligibility and assistance depend on the applicable KSB scheme rules and the circumstances of the applicant.
D. Interest Subsidy on Home Loan
The IVRS also provides a dedicated option for information concerning the home loan interest subsidy scheme.
Eligible applicants should consult the applicable KSB guidelines for the prescribed conditions, qualifying loan arrangements, required documents and application procedure.
E. Other Welfare Schemes
Press 5 to access information about other welfare schemes available through the KSB menu.
This option may be useful for beneficiaries who are unsure which specific welfare category applies to their requirement.
F. Welfare Renewal Schemes
Press 6 for welfare renewal-related services.
Beneficiaries applying for renewal should keep their previous application details and any documents required under the relevant scheme ready.
5. How to Check KSB Welfare Application Status
The KSB IVRS also provides a facility to check the status of welfare applications.
Follow this procedure:
- Call 011-26717987.
- Select your preferred language.
- Enter your service number without the suffix, as directed.
- Press 2 for Welfare Schemes.
- Follow the voice instructions to access application status.
- Enter the last six digits of your application number when prompted.
Make sure that you enter the digits correctly. If the system does not recognise your details, verify your service number and application number before trying again.
6. How to Speak Directly to a KSB Customer Care Operator
If you cannot find the required information through the automated menu, the KSB notice provides an option to connect with a customer care operator.
Press 7 to speak directly to a customer care operator.
This option may be helpful when you need assistance navigating the menu or understanding which service option is relevant to your application.
Operator availability and waiting time may vary. Although the IVRS is stated to be available 24×7, this should not be taken as a guarantee that a human operator is available at all hours.
7. Important Tips Before Calling the KSB Helpline
To use the IVRS efficiently, keep the following points in mind:
- Save the KSB helpline number 011-26717987 in your mobile phone.
- Keep your service number ready and enter it without the last character, as directed by the system.
- Keep your PMSS or welfare application number available.
- Remember that the system may ask for the last six digits of your application number.
- Select the correct category: PMSS or Welfare Schemes.
- Use the # key after an input to speed up the process, as stated in the notice.
- Press 7 if you need to speak directly to a customer care operator.
- Do not share your OTP, password, bank PIN or other confidential financial credentials with anyone claiming to provide assistance through the helpline.
8. KSB IVRS Helpline: Quick Reference Chart
| Your Requirement | What to Press |
| English language | 1 |
| Hindi language | 2 |
| PMSS services | 1 at the main scheme menu |
| New PMSS application | 1 within the PMSS menu |
| PMSS renewal | 2 within the PMSS menu |
| Welfare schemes | 2 at the main scheme menu |
| Education assistance | 1 within the Welfare menu |
| Marriage assistance | 2 within the Welfare menu |
| Distress assistance | 3 within the Welfare menu |
| Home loan interest subsidy | 4 within the Welfare menu |
| Other welfare schemes | 5 within the Welfare menu |
| Welfare renewal | 6 within the Welfare menu |
| Direct customer care operator | 7 |
| Speed up menu navigation | Press # after an input |
Note: The table describes the menu structure given in the KSB notice. Follow the actual voice prompts during your call.
9. Official Information and Important Disclaimer
The IVRS helpline is intended to make KSB scheme information and application-status enquiries more accessible to Ex-Servicemen, widows and eligible dependants.
However, using the IVRS does not itself mean that an application has been approved or that financial assistance has been sanctioned. Eligibility, verification, approval and payment remain subject to the applicable scheme rules and the prescribed administrative process.
For scheme guidelines, eligibility conditions, application forms and official updates, beneficiaries should refer to the Kendriya Sainik Board’s official website: https://ksb.gov.in/
Applicants should rely on official KSB instructions for the latest scheme requirements and any changes to the helpline menu.
Frequently Asked Questions (FAQs)
1. What is the KSB helpline number for Ex-Servicemen?
The IVRS helpline number mentioned in the KSB notice is 011-26717987.
2. Is the KSB IVRS helpline available 24 hours?
Yes. According to the notice, the IVRS helpline is available 24 hours a day, seven days a week.
3. How can I check my PMSS application status through IVRS?
Call the KSB helpline, select PMSS and follow the voice instructions. Enter the last six digits of your application number when prompted.
4. How can I check my KSB welfare application status?
Dial the helpline, select Welfare Schemes and follow the instructions for checking application status. The system may ask for the last six digits of your application number.
5. How can I select Hindi on the KSB helpline?
Press 2 when the IVRS asks you to select a language. Press 1 for English.
6. How can I speak to a KSB customer care representative?
Press 7 to request a direct connection to a customer care operator, as specified in the notice.
7. Which KSB welfare schemes can I access through IVRS?
The listed options cover educational assistance, marriage assistance, distress assistance, home loan interest subsidy, other welfare schemes and welfare renewals.
8. What should I do if my application status is not available?
Check that you have entered the correct service number and application details. Try again by following the voice prompts. If the problem persists, use the customer care option or consult the official KSB website for further guidance.
Conclusion
The Kendriya Sainik Board’s IVRS helpline provides a convenient telephone-based facility for Ex-Servicemen, widows and eligible family members seeking information about PMSS and welfare schemes.
By saving 011-26717987, keeping the service and application numbers ready, and following the correct menu options, beneficiaries can navigate scholarship enquiries, welfare assistance and renewal-related services more efficiently.
Share this information with fellow veterans, ESM associations, Zila Sainik Boards and families of Ex-Servicemen so that eligible beneficiaries know how to access the KSB helpline.
ESM Info Club — Information, Awareness and Welfare Support for Veterans.