ECHS beneficiaries can now change their Parent Polyclinic once every three months through an online process. The facility has been simplified by the Central Organisation ECHS for beneficiaries who have already collected their 64 KB ECHS Smart Card.
According to the communication issued by the Central Organisation ECHS, Adjutant General’s Branch, Integrated Headquarters of MoD (Army) dated 10 June 2025, eligible beneficiaries can request a change of Parent Polyclinic through the ECHS Web Portal or the ECHS Beneficiary Mobile App.
ECHS Parent Polyclinic Change Once in 3 Months
The latest procedure provides greater flexibility to ECHS beneficiaries who need to change their Parent Polyclinic.
The important point is that the facility can be exercised once in three months by beneficiaries who have already collected their 64 KB ECHS Smart Card.
The new procedure eliminates the need for a complicated offline process and allows beneficiaries to initiate the request online.
Key Highlights
| Particular | Details |
| Facility | Change of Parent Polyclinic |
| Frequency | Once every 3 months |
| Eligibility | ECHS beneficiaries who have collected the 64 KB ECHS Smart Card |
| Mode | Online |
| Options | ECHS Web Portal / ECHS Beneficiary Mobile App |
| Final Step | Visit the new polyclinic and update the Smart Card in the KIOSK machine |
| Authority | Central Organisation ECHS |
| Letter Date | 10 June 2025 |
How to Change ECHS Parent Polyclinic Online
The communication describes two online methods for submitting a request.
Method 1: Through ECHS Web Portal
The Primary Beneficiary/ESM can follow these steps:
- Log in to the ECHS Web Portal using the registered login credentials.
- Select the “More Options” tab.
- Click on “Change Parent Polyclinic.”
- Select the beneficiary whose polyclinic needs to be changed.
- Select the new Parent Polyclinic from the available dropdown list.
- Save the details and submit the request.
After the request is processed, the beneficiary has to approach the new polyclinic for updating the ECHS Smart Card.
Method 2: Through ECHS Beneficiary Mobile App
Beneficiaries can also submit the request through the ECHS Beneficiary Mobile App.
The procedure is:
- Log in to the ECHS Beneficiary Mobile App using the ECHS Card Number and 4-digit mobile PIN.
- Select the “Polyclinic Change” option.
- Select the beneficiary whose polyclinic needs to be changed.
- Click on “Change PC Request.”
- Select the new Parent Polyclinic from the dropdown menu.
- Click on the “Change Request” option to submit the request.
Smart Card Update at the New Polyclinic
Submitting the online request is not the final step.
After selecting the new Parent Polyclinic, the beneficiary needs to approach the new polyclinic and insert the 64 KB ECHS Smart Card into the KIOSK machine for updating the data.
Therefore, beneficiaries should ensure that the Smart Card is updated at the new polyclinic after completing the online request.
Who Can Use This Facility?
The communication specifically states that the facility can be exercised once in three months by beneficiaries who have already collected the 64 KB ECHS Smart Card.
Beneficiaries should therefore check their Smart Card status and follow the online procedure applicable to them.
Why This ECHS Update Is Important
Changing a Parent Polyclinic can be important for ECHS beneficiaries who have moved to another location, changed their place of residence, or find another ECHS polyclinic more convenient.
The online system makes the process more convenient by allowing beneficiaries to initiate the request without depending entirely on a physical application.
It also provides beneficiaries with an easier way to manage their Parent Polyclinic through digital ECHS services.
Important Points for ECHS Beneficiaries
Before submitting a Parent Polyclinic change request, beneficiaries should keep the following points in mind:
- The facility is available once every three months.
- The communication applies to beneficiaries who have collected the 64 KB ECHS Smart Card.
- The request can be initiated through the ECHS Web Portal.
- The request can also be submitted through the ECHS Beneficiary Mobile App.
- The beneficiary must select the correct new Parent Polyclinic.
- After the change request, the beneficiary should visit the new polyclinic.
- The 64 KB ECHS Smart Card must be updated through the KIOSK machine at the new polyclinic.
- Beneficiaries should retain relevant details of the online request for future reference.
ECHS Parent Polyclinic Change – Quick Summary
The Central Organisation ECHS has simplified the procedure for changing the Parent Polyclinic. Eligible ECHS beneficiaries with a 64 KB Smart Card can request a change of Parent Polyclinic once every three months through the ECHS Web Portal or Beneficiary Mobile App.
Once the request is submitted and the new polyclinic is selected, the beneficiary needs to visit the new polyclinic and update the Smart Card through the KIOSK machine.
This digital facility is expected to make ECHS healthcare services more convenient and accessible for Ex-Servicemen, pensioners and their eligible dependants.
Frequently Asked Questions (FAQs)
Q1. How often can an ECHS beneficiary change the Parent Polyclinic?
An eligible beneficiary can exercise the facility once every three months, as stated in the ECHS communication dated 10 June 2025.
Q2. Can I change my ECHS Parent Polyclinic online?
Yes. The request can be initiated through the ECHS Web Portal or the ECHS Beneficiary Mobile App.
Q3. Who is eligible for the online Parent Polyclinic change facility?
The communication states that the facility is available to beneficiaries who have already collected the 64 KB ECHS Smart Card.
Q4. Is visiting the new polyclinic necessary?
Yes. After selecting the new polyclinic online, the beneficiary needs to approach the new polyclinic and update the 64 KB Smart Card using the KIOSK machine.
Q5. What information is required on the ECHS Mobile App?
The procedure mentioned in the communication requires the beneficiary to log in using the ECHS Card Number and 4-digit mobile PIN.