The ECHS is one of the most important welfare initiatives of the Ministry of Defence, providing cashless medical treatment and healthcare support to lakhs of veterans, Veer Naris, and their dependents across India. Whenever beneficiaries face issues related to treatment authorization, referral approvals, medical reimbursements, ECHS smart cards, software problems, grievances, or policy clarifications, the Central Organisation ECHS, Delhi Cantt serves as the apex authority for resolution.
This article provides a comprehensive contact directory of key ECHS officials and departments for the benefit of ex-servicemen and their families.
ECHS Toll-Free Helpline
| Service | Contact Number |
| ECHS Toll-Free Helpline | 1800-114-115 |
Beneficiaries are advised to first contact their nearest ECHS Polyclinic before escalating matters to Regional Centres or Central Organisation ECHS.
Central Organisation ECHS Address
| Particulars | Details |
| Office Name | Central Organisation ECHS |
| Branch | Adjutant General’s Branch |
| Headquarters | Integrated Headquarters of Ministry of Defence (Army) |
| Location | Thimayya Marg, Near Gopinath Circle |
| City | Delhi Cantt |
| PIN Code | 110010 |
Senior Leadership Contacts
| Designation | Officer | Telephone | Military Exchange | |
| Managing Director ECHS | Maj Gen Anil Chandel, SM, VSM | 011-25684846 | 36830 | MDECHS-MOD@NIC.IN |
| Dy Managing Director ECHS | Brig BS Poswal, SM | 011-25683719 | 36831 | DYMDECHS-MOD@NIC.IN |
Medical Directorate Contacts
| Designation | Officer | Telephone | Mobile | |
| Director (Medical) | Col Balasubrahmanyam K | 011-25683476 | 9870333594 | DIRMDECHS-MOD@NIC.IN |
| Joint Director (Medical & Claims) | Surg Capt Geeta Sinha | 011-25683475 | 8178390791 | JDMED.NAVY@ECHS.GOV.IN |
| Joint Director (Medical-W&S) | Lt Col Sri Kant Kumar | — | 9871561444 | JDMED.ECHS@NIC.IN |
| Joint Director (Empanelment) | Wg Cdr Sandeep S. Meshram | 011-25683476 | 9284785373 | JDMEDAF@ECHS.GOV.IN |
| Joint Director (Dental) | Col Rana Randeep Singh | — | 8690223455 | DENTAL-ECHS@ECHS.GOV.IN |
| Joint Director (Medical Equipment) | Lt Col Vikas Yadav | — | 9220449139 | JDMED1@ECHS.GOV.IN |
Operations & Coordination Directorate
| Designation | Officer | Telephone | Mobile | |
| Director (Ops & Coord) | Col Arun Sharma | 011-25684847 | 9459095239 | DIROPECHS-MOD@NIC.IN |
| Joint Director (Ops & Coord) | Capt (IN) Santosh Kumar | 011-20892530 | 9560885711 | JDOPECHS@ECHS.GOV.IN |
Systems & Automation (IT/BPA/ECHS Cards)
This directorate handles issues related to:
- ECHS Smart Cards
- Online registration
- Beneficiary data correction
- Software issues
- BPA projects
- IT infrastructure
| Designation | Officer | Telephone | Mobile | |
| Director (S&A) | Col Anurag Bhardwaj | 011-25684645 | 9454505243 | DIRITECHS-MOD@NIC.IN |
| Addl Director (ECHS Cards) | Gp Capt Sushil Agrawal (Retd) | 011-20892597 | 9423902615 | JDITECHS2@ECHS.GOV.IN |
| Joint Director (Modules & Projects) | Maj Nihat Parnaik | 011-20892597 | 9893842510 | JDITECHS1@ECHS.GOV.IN |
| Joint Director (BPA) | Lt Col Tejas D. Mehta | — | 9815098508 | JDITECHS-MOD@NIC.IN |
| Joint Director (IT) | Cdr Hariveer Singh | — | 9217927895 | JDITECHS-3@ECHS.GOV.IN |
| Joint Director (IT) | Lt Cdr Sudhanshu Shekhar Mishra | — | 9985956519 | — |
Procurement & Fund Control Directorate
| Designation | Officer | Telephone | Mobile | |
| Director (Procurement & Fund Control) | Gp Capt Deependra Verma | 011-20892519 | 7907343415 | DIRPFECHS-MOD@NIC.IN |
| Joint Director (Procurement & Fund Control) | Gp Capt Subrata Roi | 011-20892519 | 9868520134 | JDIRPROC@ECHS.GOV.IN |
Personnel & Establishment
| Designation | Officer | Telephone | Mobile | |
| Joint Director (Personnel) | Col Rakesh Kumar Chahar | 011-25684946 | 8527387705 | JDPERS@ECHS.GOV.IN |
Complaints, Litigation & Vigilance
For complaints related to reimbursement delays, denial of treatment, medicine non-availability, empanelled hospital issues, policy violations, or administrative deficiencies.
| Designation | Officer | Telephone | Mobile | |
| Director (Complaints & Litigation) | Col Tarun Kumar Tiwary | 011-20892332 | 7051260282 | DIRCOMPLAINTS-MOD@NIC.IN |
| Joint Director (Complaints & Litigation) | Col Anadi Strothia | — | 9622641551 | JDCLECHS-MOD@NIC.IN |
| Director (Vigilance) | Col Anand Singh Chauhan, SM | 011-20892594 | 8527549263 | DIRVIGILANCE@ECHS.GOV.IN |
Communications Cell
| Designation | Officer | Mobile | |
| Director (Communications) | Col Rajeev Singh | 9959808999 | DIRCOM@ECHS.GOV.IN |
When Should Veterans Contact Central Organisation ECHS?
You may contact the concerned directorate for:
- Delayed medical reimbursement claims
- ECHS Smart Card issues
- Dependency changes and beneficiary data correction
- Referral and authorization problems
- Empanelled hospital disputes
- Non-availability of medicines
- Medical equipment issues
- Policy clarifications
- Complaints against ECHS facilities
- IT and portal-related problems
Important Advisory for ECHS Beneficiaries
Before escalating a complaint to Central Organisation ECHS:
- First approach your concerned ECHS Polyclinic.
- Escalate unresolved matters to the Regional Centre ECHS.
- Preserve prescriptions, bills, referral forms, screenshots, and supporting documents.
- Mention your ECHS Card Number, PPO Number, service details, and complete facts of the case.
- Contact the concerned directorate directly depending upon the nature of the issue.
Conclusion
The Central Organisation ECHS acts as the highest coordinating authority for resolving healthcare, administrative, reimbursement, IT, and beneficiary-related issues under the ECHS framework. Ex-servicemen, Veer Naris, and dependents should keep these contact details readily available for prompt grievance redressal and smoother access to healthcare benefits. Proper escalation through the prescribed channel can significantly speed up the resolution of complaints and ensure that entitled medical benefits are received without unnecessary delays.
Disclaimer:
Every effort has been made to ensure that the information provided in this article is accurate, up-to-date, and based on reliable sources. However, the website does not guarantee the completeness or absolute accuracy of the information. If you notice any error, omission, or outdated information, you are requested to bring it to the attention of the Editor so that necessary corrections can be made. Feedback or corrections may be shared via WhatsApp at 6290841528.