What is the CSD AFD Online Portal?
The AFD (Against Firm Demand) CSD Online Portal—https://afd.csdindia.gov.in—is the official website for eligible defence personnel and ex-servicemen to purchase high-value items like cars, motorcycles, washing machines, refrigerators, TVs, and more through the Canteen Stores Department (CSD).
Who Can Register?
Eligible users include:
Serving Armed Forces personnel
Ex-Servicemen (retired personnel)
Widows drawing family pension
Those with valid CSD Grocery/Canteen Card and PAN card
Step-by-Step Registration Process
Visit: https://afd.csdindia.gov.in
Click on “SHOP NOW” → “Not a member yet? Register Now”
Required documents before registration:
Grocery/Canteen Smart Card
PAN Card
Active mobile number for OTP verification
Fill in the registration form:
Details (Name, Chip Number, Card ID) must match the Grocery Card
Submit OTP received on mobile
Submit the form
If already registered, system shows an error
If eligible, a confirmation email is sent
Admin approval is required before login is activated
Login Instructions
After approval, log in using registered credentials
Enter OTP sent to your mobile
Access the dashboard and available products
How to Browse & Select Products
Login and go to “SHOP NOW”
Browse items using:
Search bar
Price filter
Manufacturer filter
Click “View” to see product details
Select options like dealer, URC (Unit Run Canteen), depot, and color
Placing an Order: Checkout Process
After selecting product and dealer, proceed to “Checkout”
Checkout page includes:
Pre-filled section (from your registration data)
Upload section (documents, loan details if applicable)
Payment summary
Alerts During Checkout
Ineligibility messages may appear if:
Service tenure < 5 years (for some items like cars)
Item is above entitled price bracket
Users can only buy one unit of the same item within the eligible period (e.g., 1 car every 5 years)
Payment Methods
Direct Bank Transfer:
Bank details displayed after checkout
Upload payment receipt in the “Demand” section
Online Payment Gateway (Razorpay):
Used when no loan is availed
Automatic confirmation, no need to upload receipts
Loan Applicants:
Mention loan amount
Upload bank sanction letter
Loan amount + personal payment must equal final price
Order Tracking
Navigate to Menu → Demand Tab
Track order status (Pending, Approved, Rejected, In Transit, Delivered)
Security & Best Practices
Use only your own login credentials
Ensure exact match of Dealer Price and Net Payable Amount
Keep all payment and document copies for future reference
Final Notes
The CSD AFD online portal has simplified the high-value item purchase process for ex-servicemen. By following this registration and purchase guide, users can easily navigate the portal and avoid common errors during checkout and eligibility verification.
For full access, always ensure your CSD card, PAN, and mobile number are valid and up to date.