The Canteen Stores Department (CSD) has completely transformed the purchase process for Against Firm Demand (AFD) items such as cars, motorcycles, scooters, refrigerators, air conditioners, washing machines, televisions and other home appliances.
Earlier, beneficiaries had to visit CSD depots, obtain demand drafts, submit physical documents and complete multiple offline formalities. Today, the entire process has become largely digital through the CSD AFD Online Portal, making purchases faster and more convenient.
Eligible serving personnel, ex-servicemen and other authorized CSD beneficiaries can now complete registration, select products, upload documents, make online payments and track their applications from home.
This guide explains the complete process of CSD AFD registration, login approval and online purchase of CSD items.
What is the CSD AFD Portal?
The AFD (Against Firm Demand) Portal is the official online platform of CSD where authorized beneficiaries can purchase:
Cars
Bikes and Scooters
Home Appliances
Air Conditioners
Refrigerators
Washing Machines
LED TVs
Other notified AFD products
The portal allows beneficiaries to place demands online without visiting CSD depots for most procedures. Registration on the portal is mandatory before making any purchase.
Eligibility for Registration on the CSD AFD Portal
You must possess:
Valid CSD Grocery/Smart Card
Card Number
Chip Number
PAN Card
Registered Mobile Number
Valid Email ID
The registration details must exactly match the information available in CSD records.
Step 1: Registration on CSD AFD Portal
Visit the Official Portal – Go to: https://afd.csdindia.gov.in . Click on “SHOP NOW” and then select “Register Now” if you are a new user.
Documents and Details Required for Registration
Keep the following ready before starting registration:
CSD Grocery/Canteen Smart Card
PAN Card
Mobile Number for OTP Verification
Email Address
Card ID
Chip Number
Fill Registration Form Carefully
Enter:
Full Name
Card ID
Chip Number
PAN Number
Mobile Number
Email Address
Date of Enrollment/Commissioning
Username
Password
Important:
Name, Card ID and Chip Number must exactly match the details printed on the CSD card.
Mobile number will be verified through OTP authentication.
Username and email ID should be unique.
Submit Registration Request
After completing the form:
- Verify all details.
- Submit the application.
- A confirmation message will appear.
- An email acknowledgement will be sent.
Registration approval is not immediate. The details are verified by the CSD administration before login access is granted.
How Long Does Registration Approval Take?
Generally, approval may take a few days and in many cases up to one week depending on verification workload.
Until approval is granted:
Login credentials remain inactive.
Purchase cannot be initiated.
Once approved, you will receive an email confirmation from the system.
Step 2: Login to the CSD AFD Portal
After receiving approval:
- Visit the AFD Portal.
- Click SHOP NOW.
- Enter Username and Password.
- Click Login.
The system will send an OTP to the registered mobile number.
Enter the OTP and validate it to access the portal.
Step 3: Search and Select Your Product
Once logged in:
You can search products using:
Search Bar
Price Filters
Manufacturer Filters
Product Categories
Sorting Options
The portal allows users to narrow down products according to budget and brand preferences.
Step 4: Choose Dealer, Depot and Delivery Area
After selecting a product:
Click View and choose:
Product Variant
Colour
Dealer/Vendor
CSD Depot
URC (Unit Run Canteen)
Prices may vary from state to state because of taxation differences.
Step 5: Contact the Vendor Before Placing Demand
Before proceeding further, contact the selected dealer/vendor and obtain:
For Home Appliances
- Availability Certificate
- Quotation with Current Price
For Car or Bike Purchase
- Availability Certificate
- Quoted Price
- Booking Details
- Chassis Number (where applicable)
This step helps avoid rejection due to stock unavailability or price mismatch.
Step 6: Fill Demand Form and Upload Documents
Proceed to Checkout.
The portal automatically fetches personal details from your registration records. These details generally cannot be modified.
You must upload:
Availability Certificate
Dealer Quotation
Booking Documents (for vehicles)
Loan Sanction Letter (if applicable)
Other required declarations
Step 7: Verify Price Carefully
One of the most important steps is ensuring:
Dealer Price = Net Price Payable
If there is any mismatch, the portal may generate an alert and prevent submission of the demand.
Always verify:
Dealer quotation
Vehicle booking amount
Total payable amount
Taxes and charges
before submission.
Step 8: Submit Demand and Make Online Payment
After completing the form and uploading documents:
Submit the demand application.
The portal offers two payment methods:
1. Online Payment Gateway
Fastest option
No payment receipt upload required
Payment records are automatically maintained by the system
2. Direct Bank Transfer
Transfer payment to the specified account
Upload transaction details and payment proof
Step 9: Wait for Approval
After payment:
Demand is automatically forwarded to the concerned depot.
Application is processed online.
Status can be monitored through the Demand Tab.
Normally, approval is received within a few working days, often within 5 working days, depending on verification and depot processing.
Step 10: Collect Supply Order
Once approved:
You will receive:
SMS notification
Email intimation
The Supply Order can then be collected from the concerned URC/CSD channel as per prevailing procedure.
In future phases, downloadable PDF supply orders may become available online.
Step 11: Take Delivery from Dealer
After obtaining the Supply Order:
- Visit the authorized vendor/dealer.
- Submit the Supply Order.
- Complete any remaining dealer formalities.
- Collect the vehicle or appliance.
The purchase process is now complete.
Important Points to Remember
Vehicle Purchase Restrictions
A beneficiary can purchase a vehicle only within the prescribed entitlement category.
The portal may display alerts if:
Price exceeds entitlement.
Eligibility conditions are not met.
Purchase interval conditions are violated.
Five-Year Service Requirement
The registration manual states that users whose date of enrolment or commissioning is less than five years may not be entitled to purchase AFD products through the portal.
One Purchase Within Prescribed Period
Certain items such as cars can only be purchased once within the prescribed period (normally five years), subject to prevailing CSD rules.
Frequently Asked Questions (FAQs)
Can I buy a car online through CSD?
Yes. Cars can be booked through the CSD AFD Portal by selecting the dealer, uploading booking documents and completing online payment.
Do I need to visit a CSD Depot?
No depot visit is required for registration and application processing. However, you may need to collect the Supply Order or comply with current local procedures.
Is Demand Draft (DD) required?
No. Online payment and digital processing have largely eliminated the requirement for DDs.
How long does registration approval take?
Usually a few days to one week, depending on verification.
Can I buy home appliances through the portal?
Yes. Air conditioners, refrigerators, washing machines, televisions and other approved AFD items can be purchased online.
Conclusion
The CSD AFD Online Portal has made purchasing cars, bikes and home appliances significantly easier for serving personnel, veterans and eligible beneficiaries. From registration and approval to document submission, online payment and order tracking, almost the entire process can now be completed digitally.
By following the step-by-step procedure explained above, beneficiaries can purchase CSD AFD items conveniently without the hassles of physical paperwork, depot visits or demand drafts, making the system more transparent, efficient and user-friendly in 2026.
CSD AFD Portal Registration Manual – DOWNLOAD
AFD Item Purchase User manual – DOWNLOAD
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