What Is the Defence Pensioners Contact Centre (DPCC)?
The Defence Pensioners Contact Centre (DPCC), operating under PCDA Allahabad, is a dedicated helpdesk set up to assist defence pensioners with their pension-related grievances and queries. The centre identifies itself as “Heartfelt Helpers,” reflecting its commitment to resolving pensioner concerns with care and urgency. SPARSH has been introduced to manage the pension disbursement and sanctioning for all defence pensioners including civilian staffs.
How to Register Your Pension Grievance with DPCC
When you contact the DPCC regarding a pension-related issue, the team will request specific details to process and follow up on your case efficiently. All information must be submitted in text form only — no attachments of any kind are accepted.
You will need to provide the following:
Army Number, Rank, and Name — Your service identity as it appears on official records.
Record Office — The Record Office under which your service records are maintained.
PPO Number — Your Pension Payment Order number, which is the primary reference for your pension account.
Pensioner’s Bank Account Number — The account into which your pension is currently being credited.
Pensioner’s Email Address — A valid email ID for correspondence.
Pensioner’s Mobile Number — An active mobile number for contact and follow-up.
Referred by (Name and Contact) — If someone referred you to the DPCC, provide their name and contact details.
Pensioner’s Postal Address — Your complete current mailing address.
Issue in Detail — A clear, thorough description of your pension-related problem or query.
Once your details are submitted, allow up to 20 working days for the team to process and respond to your grievance.
Important: No File Attachments Accepted
Due to cybersecurity protocols, the DPCC is unable to open or process any files, including PDFs, Excel sheets, Word documents, XML files, or APK files. All information — including your personal details and description of the issue — must be sent in plain text (typed message) format only. Sending attachments will delay or prevent the processing of your request.
SPARSH-Related Technical Issues: A Separate Channel
The DPCC contact number (+91-73930-73973) is not meant for SPARSH portal technical issues. If your grievance is specifically about a technical problem on the SPARSH platform (the digital pension management system for defence pensioners), you must contact the appropriate SPARSH technical support channel separately. Raising SPARSH technical queries on the DPCC number will not yield a resolution.
Cybersecurity Warning: Protect Your Credentials
The DPCC has issued a strong advisory to all pensioners: never share your password or OTP with anyone, including individuals who claim to be calling from official helpdesk numbers. Fraudsters increasingly impersonate government pension helpdesks to extract sensitive financial information. Any unsolicited call or message asking for your OTP, password, or banking credentials should be treated as a scam and reported immediately.
Quick Reference Summary
| Detail | Information |
| Contact Centre | Defence Pensioners Contact Centre (DPCC) |
| Under | PCDA, Allahabad |
| Contact Number | +91-73930-73973 (WhatsApp Only) |
| File Attachments | Not accepted — text only |
| SPARSH Technical Issues | This number is not applicable |
| Expected Response Time | Up to 20 days |
| OTP / Password Sharing | Never share with anyone |
Who Should Use the DPCC?
The DPCC is intended for defence pensioners — retired armed forces personnel and their family pensioners — who are facing issues related to their defence pension. This includes problems such as incorrect pension amounts, delays in pension credit, issues with Pension Payment Orders, or other administrative pension matters handled through PCDA Allahabad.
It is not a general-purpose helpline and should be used specifically for pension grievances within its scope.
For the most current contact information and updates, pensioners are advised to verify details through official PCDA Allahabad communications or the official defence pension portal.
