In a significant move to enhance welfare and responsiveness towards ex-servicemen, veer naris (war widows), and their families, the Veterans & ECHS Node of HQ Eastern Command has launched a dedicated Veterans’ Helpline. The helpline will serve as a central contact point for resolving grievances, coordinating services, and improving support for the veteran community across the region.
🎯 Objective of the Helpline
The newly established helpline aims to:
- Act as a link between veterans and the military organization to address all issues under one roof.
- Provide support to all ranks, especially those who are unable to visit the Veterans’ Cell physically.
- Improve grievance redressal, response time, and case resolution through structured recording and monitoring.
- Offer timely and effective assistance in terms of entitlements, documentation, ECHS (Ex-Servicemen Contributory Health Scheme), and welfare modalities.
📞 Key Details of the Veterans’ Helpline
| Helpline No. | 7596075190 |
| Timings | 0830 hrs to 1400 hrs (6 days a week) |
| After Hours Emergency Contact | Up to 2200 hrs |
| Location | Veterans & ECHS Cell, HQ Eastern Command |
| Effective Date | Immediate |
| Location | Vijay Durg (formerly Fort William), HQ Eastern Command |
The helpline will be staffed by a dedicated operator who will remain available during working hours and on call for emergency support post-duty hours.
🛡️ Services Offered
The helpline provides:
- Guidance on ECHS-related issues
- Help in grievance registration and follow-up
- Assistance for veernaris, widows, and NOKs (Next of Kin)
- Coordination with Rajya Sainik Boards, ZSBs, and relevant military departments
- Facilitation for physically challenged veterans or those in remote areas
📣 Wide Publicity and Outreach
All units and stakeholders are requested to circulate this information widely:
- Share in Veterans WhatsApp groups
- Display posters at ECHS Polyclinics and CSD Canteens
- Notify local Rajya Sainik Boards and ZSBs
🖋️ Official Communication
This initiative is issued under the signature of Brig K. Biswas, Director, Veterans & ECHS, HQ Eastern Command, with instructions to provide wide publicity for the benefit of all veterans.
✅ Final Note
This helpline marks a major step toward honoring the spirit of “Once a Soldier, Always a Soldier.” Veterans are encouraged to take full advantage of this facility for faster and coordinated resolution of their concerns.
🔗 For queries or assistance, call 7596075190 (0830–1400 hrs | Emergency support till 2200 hrs)
📍 Location: Veterans & ECHS Cell, HQ Eastern Command
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