SPARSH will improve Services alongwith Bank – MoU Signed

sparsh service in Bank Now

PCDA(P) under CGDA (MoD) with they effective pension disbursement system SPARSH has now established its service centres in various Banks to provide help and support to the Defence Pensioners. The highlights of the services to be provided by ICICI Bank for the Defence pensioners with regards to the SPARSH are as under :-

The Agreement was made on between –

The Defence Accounts Department (DAD), represented by PCDA(P) having its office at Prayagraj who is duly authorized by Government of India to execute the Agreement and ICICI Bank Ltd, a company incorporated under the Companies Act, 1956 and a banking company within the meaning of the Banking Regulation Act 1949 and having its registered office at ICICI Bank Towers, Near Chakli Circle, Old Padra Road, Vadodara 390007 Gujarat and its corporate office at ICICI Banik Towers, Bandra Kuria Complex, Mumbai 400051

1.1.1 DAD is implementing a new IT solution named SPARSH [System for Pension Administration (Raksha)] which will be a web based interactive pension disbursement system. It will automate the entire pension process starting with initiation of claim to sanction, disbursement and periodic revisions for Defence pensioners including Defence Civilians and their families. New System has a pensioners’ portal for pensioners to access to get all details and avail various services.

1 .1 .2 DAD intends to establish SPARSH Service Centers under project SPARSH to enable access of digital services to pensioners in SPARSH, who are not tech-savvy and/ or not able to accesses these services for any reasons.

1.1.3 Bank has been engaging in the business of distribution of government pension as an agency bank, as permitted under RBI Master Circular No. RBI/2021-22/08 DGBA.GBD.No.S­1/31.02.007/2021-22. On request of DAD, the Bank (Service Provider) is desirous to offer its services as SPARSH Service Centre through all of its bank branches pan India being incidental/conducive services to the distribution of pensions.

1.1.4 The Bank (Service Provider) and DAD have arrived at an agreement in respect of the aforesaid and are desirous of recording the mutually agreed terms and conditions as contained in this Agreement.

Services Available for Pensioners in SPARSH Service Centres

Service Centers shall provide services as per norms laid down in as Annexure-A to this Agreement. This norm indicated therein shall operate as a mutually agreed document which should apply to the parties in relation to the provision of the Services by the Bank (Service Provider) to the DAD under this agreement.

The Service Centre Module of SPARSH will be made available to the Bank (Service Provider), who will register themselves and use the application to provide services to Defence pensioners as per norms laid down by DAD.

Defence Pensioners Must Download Form 16 available on the SPARSH Portal : Detailed Process

Service provider shall provide the following services to the pensioners as available in SPARSH at Service Centres:

Pensioner Data Verification (PDV)
Annual Identification through Digital or Manual Life Certificate
Lodging of Grievance
Registering Service Request
Providing information against queries.
Request for initiation of family pension on demise of pensioner

Applicant can visit any nearby designated Branch of Bank attached as per Annexure-D to enquire/avail any of the service(s) mentioned in Para 3.1 above. Branch will-

Take the service requests in prescribed format from pensioner in Annexure-B. The service request form will also be uploaded in SPARSH along with other documents, wherever required, for future references.

OROP-3 Govt Initiative till June 2024 : Implemented by DESW and PCDA

Service provider will perform identification of pensioner through Digital Life Certificate (DLC) or through Manual Life Certificate (MLC) as desired by the pensioner. In case of identification through MLC, the MLC will be authenticated by an authorized officer of the Bank/Branch.

 The Service Provider will capture and upload grievances given by pensioners and share the updated status of it with them, when approached, as per the Agreement.

 he Bank (Service Provider) will act upon the instructions mutually agreed between Bank and DAD from time to time to handle the request and grievances.

for more information kindly read the pdf agreement available below –

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