SPARSH Problem Solving Mechanism for Defence Pensioners : Mod Initiative

SPARSH has established several means of problem solving mechanisms for the defence pensioners to get the best utility of the pension disbursement system through the newly introduced portal.  The MoD has initiated various means of help and support system for the Defence pensioners.

SPARSH Service Centres throughout the country

(a) A total of 983 SPARSH Service Centres have been established which include certain branches of SBI, PNB & Kotak Mahindra Bank, DPDOs/DAD Offices, DIAV/Col Veteran and Record Offices. These are in the process of being expanded.

(b) Details of a Service Centre near you can be located by clicking on the Service Centre Locator tab on webpage sparsh.defence

(c) The same is circled in the official website of the SPARSH as illustrated below :-

PCDA SPARSH Helplines & Toll- Free Number. 18001805325 and email – can be contacted on Working days (Monday – Friday) between 0930-1800h.

Nomination of Nodal Officers for SPARSH by CGDA. O/o PCDA (P) Prayagraj has

nominated following nodal officers for all queries related to SPARSH :-
(a) Officers.
(b) JCOs & OR.

Shri Saurabh Chandra Ghosh, AO –  9450583095 &
Shri Manish, AO – 9415267523 –
List of Department/Corps /Regt wise designated offrs are as under:-

Common Service Centres (CSC) for SPARSH

CGDA has concluded an MoU with CSC e-Governance Services India Ltd on 24 Feb 22, with the aim to provide last mile connectivity to Pensioners, specially those who reside in remote areas of the country. CSC has about 4.5 Lakh operational outlets and the applicant/ beneficiary can visit any nearby CSC to enquire/ avail any of the services mentioned below:-

(a) Pensioner Data Verification (PDV).
(b) Annual Identification through Digital or Manual Life Certificate.
(c) Lodging of Grievance.
(d) Registering Service Request.
(e) Providing Information against queries.
(f) Request for initiation of family pension on demise of pensioner.

Be Aware of Fraudulent activities of Cyber cafe and others

Do not visit any private Cyber Cafe for SPARSH related work.  They may cheat you in various ways.  Several instances have been reported in this regard.  Even though it has been reported that the entire pension has been taken into the bank account of Cyber Cafe owner.

Some scammers/fraudsters may have created ‘phishing’ websites to steal personal and banking data of pensioners by asking them to update details on SPARSH. The message will have a link where they tell you to update profile details including NOK Aadhaar and PAN details. Please do not click any such link. All SPARSH updation of data by PCDA is directly from banks and Record Offices. Pensioners are never asked directly for such information through SMS or e- mail. Further, the only link for the pensioner portal is www.sparsh.defence All other are fake.

 Advisories from the Ministry of Defence on SPARSH

Following advisories have been formulated with an aim to educate the Pensioners/NOK on SPARSH:-

(a) Steps for undertaking Data Correction by the Pensioner on Migration (Appendix A).
(b) Pensioner’s Demise/ Missing intimation by NOK for grant of Family Pension(Appendix B).
(c) Contact details of DIAV and Col Veterans (Appendix C).
(d) Hindi version of Important Activities for JCOs/OR (Appendix D)
SPARSH for Defence Officers
Updates on SPARSH are hosted on RODRA website i.e. under What’s New tab. Also, link of PCDA (P) site is available on RODRA website for latest circulars/information/ Grievances related to SPARSH.

Officer veterans may contact ORO (MP-5B) on 011-20863044, 8130591689 & 8368051743 (WhatsApp only) and email – JCOs and OR pensioners may contact respective Record Offices for any assistance/grievance :-

1. 11 GR 8090000253 
2. 14 GR 9816100628 , 01792294416
3. 39 GR 7706901299
4. 58 GR 18003453650
5. AAD 9437584485
6. AEC 7578252966
7. AMC 7275482653
8. AOC 8886567240 040-27730705
9. APS 07109-288897
10. APTC 8142315445

11. Armd 8275623211 0241-2323201
12. Army Avn 0253-2411062
13. Arty 9404737011 8806687245
14. ASC (AT) 8770386948
15. ASC (South) 08025590089 9480181706
16. ASSAM 9485187072
17. BEG Kirkee 7030300431
18. BEG Roorkee 8266868282 01332-278966 records
19. BIHAR 06115-220194 7783891518
20. CMP 9900589241

21. DOGRA 9026300065
22. DSC 0497-2954377 9946585004
23. EME 9052976208
24. GARHWAL 01386-262261 01386-262777
25. GRENADIERS 18002335846
26. GRO Kunraghat 8004936883
27. Guards 8888915106
28. Int 18002338189
29. JAK LI 0194-2300276
30. JAK RIF 0761-2928639 9479528639

31. JAT 0581-2518800
32. KUMAON 18001804146
33. Ladakh Scouts 8082861180
34. MADRAS 0423-2202455
35. MAHAR 07582-220516
36. MARATHA LI 0831-2402821
37. MEG 9380669237
38. MECH 0241-2326895 9689601657 9689601657
39. PARA 9738904922
40. Pioneer 080-25559294 9481206915

41. PUNJAB 6202910486
42. RAJ RIF 9354104024
43. RAJPUT 7309520706
44. RVC 0121-2662602
45. Signals 0761-2606915
46. SIKH 06553-231010 8987552454
47. SIKH LI 6306459350