SPARSH has established several means of problem solving mechanisms for the defence pensioners to get the best utility of the pension disbursement system through the newly introduced portal. The MoD has initiated various means of help and support system for the Defence pensioners.

SPARSH Service Centres throughout the country

(a) A total of 983 SPARSH Service Centres have been established which include certain branches of SBI, PNB & Kotak Mahindra Bank, DPDOs/DAD Offices, DIAV/Col Veteran and Record Offices. These are in the process of being expanded.

(b) Details of a Service Centre near you can be located by clicking on the Service Centre Locator tab on webpage sparsh.defence pension.gov.in).

(c) The same is circled in the official website of the SPARSH as illustrated below :-

PCDA SPARSH Helplines & Toll- Free Number. 18001805325 and email – sparsharmyco.dad@gov.in can be contacted on Working days (Monday – Friday) between 0930-1800h.

Nomination of Nodal Officers for SPARSH by CGDA. O/o PCDA (P) Prayagraj has

nominated following nodal officers for all queries related to SPARSH :-
(a) Officers.
(b) JCOs & OR.

Shri Saurabh Chandra Ghosh, AO – 9450583095
sauravhghosh.dad@gov.in & sparsharmyco.dad@gov.in
Shri Manish, AO – 9415267523 – manishaao.da@gov.in
List of Department/Corps /Regt wise designated offrs are as under:-

Common Service Centres (CSC) for SPARSH

CGDA has concluded an MoU with CSC e-Governance Services India Ltd on 24 Feb 22, with the aim to provide last mile connectivity to Pensioners, specially those who reside in remote areas of the country. CSC has about 4.5 Lakh operational outlets and the applicant/ beneficiary can visit any nearby CSC to enquire/ avail any of the services mentioned below:-

(a) Pensioner Data Verification (PDV).
(b) Annual Identification through Digital or Manual Life Certificate.
(c) Lodging of Grievance.
(d) Registering Service Request.
(e) Providing Information against queries.
(f) Request for initiation of family pension on demise of pensioner.

Be Aware of Fraudulent activities of Cyber cafe and others

Do not visit any private Cyber Cafe for SPARSH related work. They may cheat you in various ways. Several instances have been reported in this regard. Even though it has been reported that the entire pension has been taken into the bank account of Cyber Cafe owner.

Some scammers/fraudsters may have created ‘phishing’ websites to steal personal and banking data of pensioners by asking them to update details on SPARSH. The message will have a link where they tell you to update profile details including NOK Aadhaar and PAN details. Please do not click any such link. All SPARSH updation of data by PCDA is directly from banks and Record Offices. Pensioners are never asked directly for such information through SMS or e- mail. Further, the only link for the pensioner portal is www.sparsh.defence pension.gov.in. All other are fake.

Advisories from the Ministry of Defence on SPARSH

Following advisories have been formulated with an aim to educate the Pensioners/NOK on SPARSH:-

(a) Steps for undertaking Data Correction by the Pensioner on Migration (Appendix A).
(b) Pensioner’s Demise/ Missing intimation by NOK for grant of Family Pension(Appendix B).
(c) Contact details of DIAV and Col Veterans (Appendix C).
(d) Hindi version of Important Activities for JCOs/OR (Appendix D)
SPARSH for Defence Officers
Updates on SPARSH are hosted on RODRA website i.e. www.rodra.gov.in under What’s New tab. Also, link of PCDA (P) site is available on RODRA website for latest circulars/information/ Grievances related to SPARSH.

Officer veterans may contact ORO (MP-5B) on 011-20863044, 8130591689 & 8368051743 (WhatsApp only) and email – offr.record@gov.in. JCOs and OR pensioners may contact respective Record Offices for any assistance/grievance :-

1. 11 GR 8090000253 records11-gr@gov.in
2. 14 GR 9816100628 , 01792294416 himmat.brave@nic.in
3. 39 GR 7706901299 kashi.39@gov.in
4. 58 GR 18003453650 khukri58@nic.in
5. AAD 9437584485 aadrgms@nic.in
6. AEC 7578252966 shiksha@nic.in
7. AMC 7275482653 comb.heal@nic.in
8. AOC 8886567240 040-27730705 tuskar.2015@nic.in
9. APS 07109-288897 tee.kamp62@nic.in
10. APTC 8142315445 calcium@nic.in

11. Armd 8275623211 0241-2323201 karachit.acv@nic.in
12. Army Avn 0253-2411062 helplineair@nic.in
13. Arty 9404737011 8806687245 topchi@nic.in
14. ASC (AT) 8770386948 aman56007@nic.in
15. ASC (South) 08025590089 9480181706 rabbit.812@nic.in
16. ASSAM 9485187072 rhinorecords-meg@nic.in
17. BEG Kirkee 7030300431 puwrebr.7yabr@nic.in
18. BEG Roorkee 8266868282 01332-278966 records beg-rke@nic.in
19. BIHAR 06115-220194 7783891518 kalinga@nic.in
20. CMP 9900589241 whitebelt@nic.in

21. DOGRA 9026300065 highlander@nic.in
22. DSC 0497-2954377 9946585004 veteran.2014@nic.in
23. EME 9052976208 quick.responder@nic.in
24. GARHWAL 01386-262261 01386-262777 bhulla.wali@nic.in
25. GRENADIERS 18002335846 shaktishali@nic.in
26. GRO Kunraghat 8004936883 grokghat123@gmail.com
27. Guards 8888915106 casbike@nic.in
28. Int 18002338189 ranbhumi@nic.in
29. JAK LI 0194-2300276 jakliro.sr10-apo@nic.in
30. JAK RIF 0761-2928639 9479528639 zorawar.hunja@nic.in

31. JAT 0581-2518800 fatherland.two@nic.in
32. KUMAON 18001804146 hill.binsar@nic.in
33. Ladakh Scouts 8082861180 ladsrec-238@gov.in
34. MADRAS 0423-2202455 kingofnilgiri@nic.in
35. MAHAR 07582-220516 vickers@nic.in
36. MARATHA LI 0831-2402821 geatgorill@nic.in
37. MEG 9380669237 gamelite.48@nic.in
38. MECH 0241-2326895 9689601657 9689601657 sarathro@nic.in
39. PARA 9738904922 skydivers-719@gov.in
40. Pioneer 080-25559294 9481206915 sarvavijayee.1@gov.in

Pay Fixation of Reemployed Ex-servicemen : Updates on Revised Orders

41. PUNJAB 6202910486 drirehome@nic.in
42. RAJ RIF 9354104024 veerbhogya@nic.in
43. RAJPUT 7309520706 yadunath@nic.in
44. RVC 0121-2662602 daring.1960g@nic.in
45. Signals 0761-2606915 marshal@nic.in
46. SIKH 06553-231010 8987552454 power.1@nic.in
47. SIKH LI 6306459350 mykhalsa@nic.in

Separate Pension for Pre and Post 2016 Pensioners : Clarification DOPT on X Gp Pay