Approx 31 lakh Defence pensioners have been migrated to SPARSH pension system which ensures smooth and effective pension payment direct to the bank account of the pensioners without any difficulties. Not only payment of pension, in addition, SPARSH has designed other services i.e processing of service pension and family pension, Grievance redressal, data update by pensioners , Life Certificate submission and disseminating information related to pension i.e – pension slip, corrigendum PPO, Arrears calculation, Income Tax Details etc.
Since the SPARSH is a new system, many doubt may be raised in your mind. Some FAQ are here which may helpful for you.
Question No-1: How can I migrate to SPARSH?
Answer No-1: You and your ZSB can NOT transfer your pension acct from Bank to SPARSH system. This will be done by your Bank’s CPPC, which will send your PPO, Account details, Adhaar Card, PAN Card, Life Certificate, Mobile number and Email ID to SPARSH. When Bank send your account to SPARSH, they will intimate you through a SMS. So, as long as have not got SMS, you are not transferred.
Question No-2: I have received SMS from Bank that, my account is migrated to SPARSH but why I have not received User ID and Password till date?
Answer No-2: Wait for 1 week to 2 months time. SPARSH will create your account and a new PPO and Pension Slip will be prepared. Then SPARSH will intimate the New PPO No, User ID and Password through SMS to your registered mobile number with bank. Log into the the SPARSH and see your new PPO, Pension Slip and other information. After transfer to SPARSH, monthly pension will be directly credited by SPARSH into your same Bank Account on the last day of every month. If you don’t get User ID, suffix 01 after PPO No and use forget Password option.
Question No-3: I have not received revised pension and OROP-II arrears with March Pension. Why?
Answer No-3: All pensioners will get revised OROP-2 pension from next month. However, schedule for arrear payments is as follows:-
(a) All widows, family pensioners, Disability Pensioners, Gallantry Award winners will get entire arrear by 30/04/2023.
(b) All pensioners above 70yrs age got entire arrears in one or more installments by 30/06/2023.
(c) All remaining ESM received arrears in 3 equal installments, by 30/08/23, 30/11/23 and 28/02/24.
Question No-4: Is SPARSH PPO required? If so where do I get it?
Answer No-4: Yes after you have been migrated, the new SPARSH PPO is the valid PPO and old PPO, received during retirement is no longer valid. You can download SPARSH PPO from the SPARSH website after logging in. However, you must keep your old PPO always alongwith new PPO, and never destroy it.
Question No-5: There are plenty of mistakes in my SPARSH PPO. What should I do?
Answer No-5: You don’t have to do anything now if in your Service Records that data is correct. After 10/15 days, SPARSH will allow Personal Data Verification (PDV). That time you can correct your wrong data in SPARSH website directly.
Question No-6: My correct Adhaar Card and PAN Card Numbers are Not Available in SPARSH website. What to do?
Answer No-6: You may visit your pension Bank and ask manager to upload Life Certificate and KYC data into the system. Also Email same data to :- firstname.lastname@example.org
Copy to:- email@example.com
For PBOR, kindly follow this article for contact details of PCDA SPARSH – https://esminfoclub.com/sparsh-problem-solving-mechanism-for-defence-pensioners/amp
Question No-7: My wife’s DOB is shown as 01/01/3001 or date of death is shown in SPARSH PPO. How to correct?
Answer No-7: Just for few weeks. This is a technical error of SPARSH website and very soon will be rectified by them.
Question No-8: I am getting pension from SPARSH but no TDS is being deducted. Why?
Answer No-8: It is because SPARSH is not yet connected with IT system. Please pay your tax directly to your bank and keep receipt, which you wil require in Jul 24 to file IT Return.
Question No-9: I Have recently got transferred to SPARSH. Do I need to submit Life Certificate again?
Answer No-9: LC is required within two months after migration to SPARSH. Please log into your account in SPARSH and check next Identification due date. Accordingly submit LC. Thereafter every year you must submit your life certificate on SPARSH as and when it is showing due.
Question No-10: Do I need to submit LTA FORM-A to bank?
Answer No-10: If you have a JN-PPO and Joint pension acct in bank with your wife then you don’t need to submit Form -A for LTA arrears. But widows and other single pensioners, should submit Form-A to nominate child/children to receive money left in the account after your demise. Otherwise your children have to get Legal Heir Certificate, which is difficult to get.
Question No 11 : Updating of Data on SPARSH Portal is not activated till date on my SPARSH profile till date. What should I do ?
Answer No 11 – SPARSH is still busy in migration process and the other features i.e Data updating is still pending and will be fully accessible within a few months.
Question 12 : Can I rectify or change my home address and family details directly after login to SPARSH ?
Answer 12 – No, you can do this after Publication of DO -II Order by Record office duly initiated by ZSB. If initiate changes / rectification without having DO Pt-II Order from Record Office, it will be kept in pending by Record. So, firstly rectify it through ZSB and then rectify with supported by the Pt-II Order (Scan Copy).
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