There are thousands of grievances received from pensioners by PCDA and record offices which is difficult to resolve due to unstructured and unorganized approach. To facilitated the Defence pensioners, a new system of grievance redressal has been developed and introduced by the Department of Ex-servicemen Welfare, MoD.
Dr Pudi hari Prasad, Joint Secretary of DESW, MoD has written a DO letter to MD ECHS in this regard and text of the letter is reproduced below
“This is regarding encouraging’ ex-servicemen and their family members to register pension related grievances on Raksha Pension Shikayat Nivaran Portal.
As you may be aware that a dedicated portal, alongwith a five-line toll-free pensioners’ assistance centre has been created for registration and redressal of pension related grievances of ex-servicemen and their family members. The portal (Raksha Pension Shikayat Nivaran Portal) v.as unveiled by the Hon’ble Raksha Mantri on Veterans’ Day 2022 (14.01.2022). Subsequently, a toll-free assistance centre with toll-free number 1800-11-1971, was also added to the facility for resolution pension related grievance and guiding/assisting the petitioners.
To encourage the ESM and their family members to register pension related grievances on this portal and through the toll-free assistance centre, for resolution and guidance/assistance related to pensionary matters, the portal alongwith its toll-free assistance centre needs to be widely puncised. Therefore, you are requested to provide a link of the portal (www.rakshapension.deswgov.in) alongwith toll-free number (1800-11–1971), on websites of yours and your subordinate organisations, with the following message:
“Register your pension related grievance on Raksha Pension Shikayat Nivaran Portal (www.rakshapension.c.lesw.gov.in)
You may also call for guidance/assistance at toll-free number 1800-11-1971″
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