Defence Ministry Has Issued Letter : Pension OROP Revision etc Problems of Exservicemen beResolved

                There are thousands  of grievances received from pensioners  by PCDA and record offices which is difficult to resolve due to unstructured and unorganized approach.  To facilitated the Defence pensioners, a new system of grievance redressal has been developed and introduced by the Department of Ex-servicemen Welfare, MoD.

Dr Pudi hari Prasad, Joint Secretary of DESW, MoD has written a DO letter to MD ECHS in this regard and text of the letter is reproduced below

“This is regarding encouraging’ ex-servicemen and their family members to register pension related grievances on Raksha Pension Shikayat Nivaran Portal.

As you may be aware that a dedicated portal, alongwith a five-line toll-free pensioners’ assistance centre has been created for registration and redressal of pension related grievances of ex-servicemen and their family members. The portal (Raksha Pension Shikayat Nivaran Portal) unveiled by the Hon’ble Raksha Mantri on Veterans’ Day 2022 (14.01.2022). Subsequently, a toll-free assistance centre with toll-free number 1800-11-1971, was also added to the facility for resolution  pension related grievance and guiding/assisting the petitioners.

To encourage the ESM and their family members to register pension related grievances on this portal and through the toll-free assistance centre, for resolution and guidance/assistance related to pensionary matters, the portal alongwith its toll-free assistance centre needs to be widely puncised. Therefore, you are requested to provide a link of the portal ( alongwith toll-free number (1800-11–1971), on websites of yours and your subordinate organisations, with the following message:

“Register your pension related grievance on Raksha Pension Shikayat Nivaran Portal (

You may also call for guidance/assistance at toll-free number 1800-11-1971″

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